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WHEN
December 7 - 9
2026
WHERE
Four Seasons
Nashville
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An exclusive event for the future of CX

Join a select group of industry innovators and decision makers for an invite-only event designed to spark ideas, forge connections and shape the future.

00:00/ 00:00
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Built for executives redefining CX with AI

WAVE is an invite-only event that brings together executives, innovators, and operators from the world’s leading brands to share how they are transforming CX operations and delivering radically better customer outcomes.

01
C-Suite Executives
02
CX Innovators
03
AI Transformation Leaders
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Next-Level Experiences
Last WAVE delivered unforgettable moments, from championship golf to a night at AT&T Stadium. We can’t reveal this year’s plans yet, but expect bespoke experiences that foster meaningful connections.
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Curated Connections
Every attendee is carefully selected, creating an exclusive gathering of CX leaders where peer-to-peer connections come naturally and every interaction delivers value.
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Visionary Perspectives
Hear directly from the executives and innovators pushing the boundaries of customer experience and get an insider’s view of the strategies reshaping the future of the industry.
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AI Innovation in Action
See how the world’s most forward-thinking brands are harnessing AI to empower teams, transform operations and deliver exceptional customer experiences at scale.
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Voices leading the wave

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Jennifer McLennan-Brown
VP, Workforce Optimization + Performance Management
Marriott International
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Laif Wheeler
VP, Customer Acquisition,
Mutual of Omaha
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Lori Bradshaw
Managing Director, Guest Care,
Alaska Airlines
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Ping Wu
CEO
Cresta
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Aparna Khurjekar
Partner and Exec Chair Fiber Portfolio
SDC CAPITAL
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Bill Clayton
SVP, Texas Energy & Operations
NRG ENERGY
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Oscar Fernandez
Head of Technology
NEW YORK METS

Frequently asked questions

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Join us in
Nashville

Space is limited. Request your invite today.

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