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Cresta by the numbers

270M+

dollars raised

600+

employees

10+

team hubs

Turning every conversation into a competitive advantage

Exceptional customer experiences are the foundation of every great business. That's why we're on a mission to unlock the full potential of every customer conversation. How? With human-centric agentic AI that delights customers with intelligent automation, empowers humans to work smarter and faster, and turns strategic insights into better business outcomes.

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Our story

From our founding out of Stanford’s AI Lab to coming out of stealth in 2020 to now serving the Fortune 500, we’ve got the deepest experience in enterprise CX transformation on the market.

2017

Cresta is born at Stanford’s AI Lab, co-founded by Sebastian Thrun
He's joined by co-founders Tim Shi, an early researcher at OpenAI, and Zayd Enam

2018

Cresta deploys a transformer-based model for real-time Agent Assist at Intuit, its first customer

2020

Cresta emerges from stealth with Series A backing from Greylock and a16z

2021

Cresta raises its Series B from Sequoia as revenue quadruples
Expands beyond digital with Voice Agent Assist

2022

Cresta raises Series C led by Tiger Global
Secures multiple conversational AI patents

2023

Ping Wu (Co-founder of Google CCAI) becomes CEO
Launches Opera, a no-code AI orchestration engine, and conversation intelligence

2024

Raises $125M Series D to accelerate adoption of human-centric AI
Launches AI Agent, unlocking exceptional CX for less

2025

Team grows to 300+ employees
Global expansion into APAC and EMEA markets

2026

Hit $100M in ARR
Elevated Doug Leone to Chairman of the Board
Welcomed Carl Eschenbach to the Board

Leadership team

Led by pioneers in AI, enterprise technology, and go-to-market strategy.

Ping Wu

Chief Executive Officer

Alex Cramer

Chief Revenue Officer

Dawn McLaren

Head of People

Daniel Hoske

Chief Technology Officer

Russell Banzon

Chief Marketing Officer

Sai Vivek

Chief Customer Officer

Vahid Manie

Chief Financial Officer

Josh Levin

Head of Product

Xiangru Chen

Vice President of Engineering

Board of Directors

Partnering with the best in AI and enterprise transformation.

Doug Leone

Partner at Sequoia, Chairman of the Board

Saam Motamedi

Partner at Greylock Partners

John Donovan

Founder of Qudit, Former CEO of AT&T

Carl Eschenbach

Partner at Sequoia, Former CEO of Workday

Rob Theis

General Partner, Chief Investment Officer at World Innovation Lab (WiL)

Tim Shi

Co-Founder

Backed by
world-class investors

We’re proud to be backed by some of the most respected investors in AI and enterprise technology.

Cresta in the news

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Marshawn Lynch Joins Team Cresta to Put Customer Experiences in Beast Mode

The NFL legend, Super Bowl champ, and certified beast signs with Cresta as spokesperson, kicking off with an ad showing how Cresta transforms customer experience with AI.

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Firstsource and Cresta Partner to Accelerate AI-Powered Customer Experience Transformation

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Cresta Launches Next Generation of Cresta Insights to Unlock Deeper, More Actionable Intelligence from Customer Conversations

Upgraded AI Analyst, Topic Discovery, and new Real-Time Trends capabilities make Cresta Insights more authoritative, more real-time, and more agentic than ever before.

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