Avaya

@Avaya

Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.

Morristown, NJ

bit.ly/44Yaje8

Joined January 2009

Avaya
@Avaya
18h
Next stop on the Journeys with Avaya global roadshow: Chicago! We're bringing together regional CX executives, IT strategists, and industry partners for an event focused on pragmatic digital transformation. Visit our website to register today: events.avaya.com/journeys-2026-…
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Avaya
@Avaya
Aug 25
The goal of AI shouldn't be to replace your agents—it should be to empower them. With the Tandem Care model on Avaya Infinity®, AI handles the complex backend processes so your agents can focus on the people. See how to coordinate your team: avaya.com/en/products/in…
Avaya
@Avaya
Aug 24
Avaya has integrated @cresta AI Agent into Avaya Infinity using WebSockets to deliver sub-second latency, natural voice interactions, and seamless live-agent handoffs with context-rich summaries. Read the blog for a technical overview: avaya.com/en/blogs/bring…
Avaya
@Avaya
Aug 21
How does enterprise AI evolve beyond basic chatbots? Avaya CTO David Funck sat down with @uktechnews to discuss agentic AI, open platforms, and operational empathy in CX. Read the full interview:
Avaya CTO David Funck on the future of AI and communications - UK Tech News
From uktechnews.co.uk
Avaya
@Avaya
Aug 20
How do you modernize years of complex contact center workflows without starting from scratch? In our latest blog, we break down how we use AI to reduce months of manual workflow reconstruction to only hours. Read the full blog: avaya.com/en/blogs/ai-as…