Resolved -
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 6, 20:07 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
May 6, 19:32 PDT
Update -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 6, 19:12 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 6, 18:52 PDT
Investigating -
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
May 6, 18:20 PDT
