Duke Men's Basketball A-Z Game Day Guide
Duke Athletics is committed to providing an accessible and welcoming experience at Cameron Indoor Stadium. For complete details, visit GoDuke.com/MBBAccessibility. You may also contact Duke Access and Accommodation Services at (919) 668-1267 with questions or to request arrangements in advance of game day.
Parking, Arrival & Entry
- Accessible Parking: Available in the Whitford Lot, Science Drive Visitors Lot and Science Drive Garage. A valid ADA placard or license plate is required.
- Van Assistance: Lift-equipped vans serve all game day lots. Speak to a parking attendant or text “DUACCESS” to (919) 808-5576 at designated pickup points on Science Drive, Whitford Circle and the Visitors Lot.
- Golf Cart Shuttles: Available inside the Science Drive Visitors Lot to assist with transport to Whitford Circle. Runs begin two hours before tipoff and end one hour after the game.
- Accessible Entry Lanes: Available at every entrance. Guests with medical devices should notify event staff to be assisted through screening.
- Will Call for Accessible Seating: Located at the far right door of the Rubenstein Pavilion entrance (Medical/Family screening lane).
- All Entrances Accessible: Rubenstein Pavilion, Morton Plaza, South Hall of Honor, Hall of Fame and Scharf Hall are ADA accessible.
Seating & Ticketing
- General Public & Iron Dukes: Accessible seating is limited and must be reserved in advance through the Duke Ticket Office at (919) 681-2583. No same-day exchanges are permitted. Reservations close at 4:30 p.m., two business days prior to game day (Thursday for Saturday–Monday games).
- Duke Students: Student accessible seating must be reserved through Duke Access and Accommodation Services at (919) 668-1267. Requests close at 4 p.m., three business days prior to game day (Wednesday for Saturday–Monday games).
Facility Access & Amenities
- Elevator Access: Available from the Rubenstein Pavilion lobby to the upper concourse (behind Section 2) and Champions Club.
- Wheelchairs & Assistive Devices: Permitted and screened at entry. Storage is available under lower bleachers or near upper concourse vomitories. Devices must not block aisles or walkways. See event staff for assistance.
- Assistive Listening Devices: Available upon request. Ask a staff member to contact Game Operations, who will deliver a device to your seat.
- Accessible Concessions Window: Located on the lower level North Lobby behind Section 18 (far right side of stand).
Restrooms, Family Services & Sensory Support
- Accessible Restrooms: All men’s and women’s restrooms are ADA accessible. Locations include upper and lower levels as well as the South Lobby.
- Family Restrooms: Two gender-neutral accessible restrooms (Rooms 103T and 104T) with changing tables are located in the South Lobby (lower level).
- Lactation Room: Located in Room 102 off the South Lobby (lower level).
- Sensory-Inclusive Accommodations: Sensory bags with noise-canceling headphones, fidget tools and cue cards are available at the Rubenstein Pavilion home ticket window and quiet room in the southwest court lobby. Please return bags before exiting.
Additional Information
- Emergency Evacuation: Event staff will assist guests with disabilities if evacuation or shelter becomes necessary.
- Closed Captioning: Displayed on the main videoboard for all PA announcements and in-game messages.
- Service Animals: Refer to the “Animal & Service Animal Policies” section for full guidelines.
- ADA Ticket Fraud: Misrepresentation of a disability is taken seriously. Violations may result in relocation, ticket revocation or removal from the stadium.
Guests 21 years of age and older are welcome to purchase alcoholic beverages at concessions locations on the upper concourse. Alcohol sales conclude at the end of halftime.
Alcoholic beverages are not permitted in the Section 17 bleachers, Section 18 bleachers and Section 20 bleachers for any guests (students or ticketed). Students are not permitted to bring alcohol into Section 19 bleachers. Signage is posted at all sales locations to remind guests of these restrictions. Staff will check tickets/wristbands for all guests at the court level entry doors.
Alcohol policies will be strictly enforced on game day:
- Alcoholic beverages are not permitted to be brought into or taken out of stadium.
- All guests consuming alcoholic beverages will be required to show ID regardless of age at the point of sale and must be prepared to show proper ID to event staff anywhere inside the venue. If proper ID cannot be shown, the guest will be referred to Duke University Police.
- Transaction limits are set in accordance with North Carolina ABC Commission guidelines.
- Beer or seltzer – Two per identification per transaction.
- Canned cocktails – One per identification per transaction.
- Event staff reserve the right to refuse alcohol sales to any guest.
- Underage drinking is prohibited.
- Guests under the age of 21 in possession of alcohol will be addressed by law enforcement, ejected from the event and potentially face further sanction.
- Individuals who are seen supplying alcohol to underage guests will be addressed by event staff and law enforcement, ejected from the event and potentially face further sanction.
- Duke University students, enrolled or on leave, who violate stadium alcohol policies will be addressed by event staff and law enforcement, ejected from the event and referred to the Office of Student Conduct & Community Standards for disciplinary action.
- No refunds for confiscated beverages.
For guests over 21, a Designated Driver Pledge can be signed at the marketing table at the South Hall of Honor until the 8:00 mark of the first half. Participants pledging to provide safe and sober transportation for their group receive a complimentary concessions voucher.
Cameron Indoor Stadium adheres to specific guidelines regarding animals during games:
Service Animals: Trained service animals are welcome at Cameron Indoor Stadium. Service animals are dogs specifically trained to assist individuals with disabilities, which may be physical, sensory, psychiatric, intellectual or other mental disabilities. These animals must remain under the handler’s control at all times and should be leashed or tethered, except when such tethering would impede the animal’s ability to perform its trained tasks. Service animals must not exhibit aggressive behavior towards people or other animals and are not to bark, growl or whine unless this forms part of a task related to the handler’s disability. They should not seek food or other items from the general public and their presence should not disrupt standard operations. All service animals must have up-to-date rabies vaccination tags or proof of such vaccination available upon request. Any service animal that does not adhere to these guidelines may be asked to leave the facility.
Service Animals in Training: In North Carolina, service animals in training are granted the same rights of access as service animals assisting individuals with disabilities. These animals should be easily identifiable as service animals in training, typically through a collar, leash, harness, or cape. Like fully trained service animals, they must have up-to-date rabies vaccination tags or similar proof of vaccination available on request. Trainers are responsible for any damage caused by the animal on Duke University property. Service animals in training must remain under the handler’s control at all times, be housebroken, and adhere to the same behavioral standards as fully trained service animals. Should a service animal in training fail to meet these standards, it may be asked to leave the facility.
Personal Pets and Emotional Support Animals: Personal pets as well as therapy dogs, emotional support dogs and companion dogs, are not allowed inside the stadium during games. It’s important to note that these animals are not considered service animals as defined by the American with Disabilities Act (ADA) and, as such, do not have access rights to the stadium during events. This policy ensures the safety and comfort of all attendees.
Please note that Cameron Indoor Stadium operates as a cashless venue. We accept credit and debit cards and mobile pay apps exclusively for all transactions within the stadium. For guests requiring cash services, a Duke Federal Credit Union ATM is conveniently located just outside Rubenstein Pavilion, adjacent to the Johnson Family Team Store near the Bostock Gate. If you need assistance accessing the ATM, our event staff at Rubenstein will be happy to help.
Banners and signs are permitted inside Cameron Indoor Stadium. However, Duke University reserves the right to prohibit or require the cessation of any display of a banner or sign that obstructs the view of other guests, obscures stadium signage, can be considered an advertisement or is determined to be obscene, vulgar, indecent, inappropriate or derogatory.
The Cameron Experience, located inside the Rubenstein Pavilion, features the Duke Basketball Museum and Athletics Hall of Fame. Guests can explore memorabilia, interactive displays and exhibits highlighting Duke’s storied athletic history. To view hours of operation and more details, visit GoDuke.com/Tours.
Club Blue Devil is located in the Hall of Fame starting two hours prior to tip-off and will close at the beginning of the second half. Food and beverages from Club Blue Devil are permitted into Cameron Indoor Stadium.
Cameron Indoor Stadium offers a variety of food options and Coca-Cola products, provided by Proof of the Pudding. Concession stands are located:
- On the lower level in the North Lobby behind Section 18
- On the upper level in the Hall of Honor
- Behind Sections 2, 3, 6, 7, 10, 11 and 15
An accessible service window is available at the North Lobby stand. All concession locations open when stadium doors open (one hour before tipoff) and are fully cashless. Payment is accepted via credit/debit cards or mobile pay apps.
Duke students and staff may use Flex accounts with a physical DukeCard (mobile DukeCard payments are not currently accepted).
Outside food and beverages are not permitted inside the stadium, except for necessary medical or childcare-related items. Thank you for your cooperation.
Emergency medical services are available during all men’s basketball home games. First aid stations are located:
- On the lower level between Sections 17 and 20
- On the upper level in the Hall of Honor behind Section 13
Medical operations are staffed by Duke Life Flight, Durham County EMS and Duke EMS. Automated external defibrillators (AEDs) are available at both locations.
For assistance, notify the nearest event staff member or police officer, or call:
- Duke Police: (919) 684-2444
- Durham Police: 9-1-1
We are committed to ensuring a positive, safe and family-friendly environment at Cameron Indoor Stadium. We expect all guests to maintain appropriate behavior throughout the game, treating fellow attendees, athletes, coaches and officials with respect. To foster this environment, we ask that guests refrain from:
- Disrupting others’ enjoyment of the game;
- Using or displaying foul or abusive language or gestures;
- Appearing to be impaired or in a diminished capacity;
- Entering competition areas or restricted zones;
- Smoking or using tobacco products on campus;
- Throwing objects in competition areas or within the stadium; or
- Engaging in disorderly conduct.
If you observe inappropriate behavior, please:
- Contact the nearest event staff member for immediate assistance.
- Send a text with the details of your issue and location to (919) 808-5576 (message and data rates may apply).
- Tweet your issue and location to @Duke_GAMEDAY
Guests who do not comply with these guidelines may be subject to ejection, potential arrest and further sanctions. Duke University students will also be referred to the Office of Student Conduct and Community Standards for disciplinary actions. Repeated violations may lead to the loss of season or student ticket privileges.
If an item is lost or found inside the stadium, please report it to the nearest event staff or police officer. Lost and found items will be delivered to the home player-guest ticket window in Rubenstein Pavilion. Guests trying to locate items on game day should contact the nearest staff member. To inquire about lost items, contact the Duke Facilities and Game Operations office at (919) 668-5658 or via email at duaa-gameops@duke.edu. Unclaimed items will be retained for 30 days following the event. After this period, any unclaimed items will be discarded.
Be sure to show your Duke pride by purchasing officially licensed Duke souvenirs at the Duke Stores merchandise stands located on the upper level all around the concourse. The Duke merchandise stands open when doors open to Cameron Indoor Stadium one hour prior to tip-off. The Johnson Family Team Store located inside the Scott Family Athletic Performance Center is also open on game days for all the latest Nike team gear and merchandise. The Johnson Family Team Store is open on all game days until one hour postgame. Guests wishing to visit the Johnson Family Team Store after entering Cameron Indoor Stadium should go to the Rubenstein Pavilion lobby for assistance.
For comprehensive details on parking and traffic during basketball game days at Cameron Indoor Stadium, including locations, accessibility options and any game-specific alerts, please go to GoDuke.com/GameDayParking.
For the safety of all guests, certain items are not allowed inside Cameron Indoor Stadium. Please review the full list of prohibited items on our Stadium Entry, Screening & Clear Bag Policy page before arriving.
Restrooms open when doors open one hour prior to tip-off. Men’s restrooms are located behind Sections 1 and 9 on the upper level and on the lower level behind Section 18 in the North Lobby and room 108 in the South Lobby. Women’s restrooms are located behind Sections 4, 6 and 12 on the upper level, on the lower level in the southwest corner between Sections 17 and 20 and in the South Lobby Room 107. All men's and women's restrooms are accessible for guests with disabilities. There are two gender neutral accessible family restrooms (Room 103T and Room 104T) located on the lower level of Cameron Indoor Stadium on the southeast corner off the south lobby. These restrooms are accessible for guests with disabilities, unisex and provides a changing table for families with small children.
Your safety is our top priority. Please review the following emergency preparedness guidelines before arriving at Cameron Indoor Stadium:
Follow Directions: In the event of an emergency, listen to the public address announcer and follow instructions from event staff and emergency personnel.
Designate a Meet-Up Location: Choose a reunion spot with your group both inside and outside the stadium in case you become separated.
Know Your Exits: Identify your nearest exit and an alternate. All stadium exits are accessible. Key exit points include:
- Sections 1–4 and 15–16 – South Hall of Honor
- Sections 5–6 – Section 6 Stairwell
- Sections 7–8 – Section 7 Stairwell
- Sections 9–14 – North Hall of Honor
- Sections 17–19 and Media Room – North Lobby
- Sections 18–19 – Legacy Room Door (Northeast Door)
- Sections 17, 19–20 and Champions Club – South Lobby
Report Suspicious Activity: If you see something unusual, alert the nearest police officer or event staff, or use one of the following:
- Text “DUACCESS” to (919) 808-5576 with your request and location (message and data rates may apply)
- Call the Game Day Operations Center at (919) 668-5777
Emergency Vehicle Access: Do not block emergency vehicle paths, fire lanes or stadium exits. Vehicles or objects causing obstructions will be removed and may be towed at the owner’s expense.
Weather Awareness: Monitor weather conditions and be prepared for lightning, heat or rain. If play is suspended due to weather, guests may be instructed to evacuate and return to their vehicles.
Entry to Cameron Indoor Stadium begins 60 minutes prior to tipoff. Guests are encouraged to arrive early to avoid long lines.
All guests, students and event personnel are subject to security screening prior to entry. Walk-through metal detectors are the primary method of screening. Guests who cannot use a metal detector will be screened with handheld devices and may undergo a pat-down if needed.
- Accessible Entry Lanes: Available at each entrance for guests with medical needs or accommodation. Please alert event staff for assistance.
- Clear Bag Policy: All bags must comply with the Clear Bag Policy.
- Re-Entry Policy: Cameron Indoor Stadium enforces a strict no re-entry policy. Once guests exit the stadium, they will not be permitted to re-enter. Exceptions will be made only in cases of emergency or stadium evacuation. In such events, guests may re-enter with a valid ticket once gates reopen and screening resumes.
Refusal to comply with screening procedures will result in denied entry. All policies are designed to ensure a safe, secure, and enjoyable experience. Your cooperation is appreciated.
Stadium lighting effects may be used on game day, including blackout and pulsating effects. Guests suffering from epilepsy or other visual light simulation effects are advised to see stadium medical staff in the Hall of Honor behind section 13 or in the southwest corner of the court between sections 17 and 20. Quiet areas are also available for guests who need to step away.
Duke University is a Tobacco-Free Campus, including game days in Cameron Indoor Stadium. The policy prohibits the use of all tobacco-based products, including but not limited to cigarettes, cigars, cigarillos, chewing tobacco, snuff, and electronic smoking devices (including e-cigarettes, vaping products, and IQOS). For more information on Duke University’s Tobacco-Free Campus policy, visit Healthy.Duke.edu/TobaccoFree.
Complimentary Wi-Fi is available for all our guests. Simply connect to the “GoDuke” network on your device.
