Product Q&A

Recently active
Help others
Categories

Amr HassanNew Participant

Hey, Saw your profile, I was wondering if you can help me build operational flows and escalation flows between teams. Also, help me set up priority and ticket status rules.

2 hours ago

ParveshConnector

Analyze Fin

How are you monitoring what Fin tells your customers?

Hey everyone 👋As Fin handles more customer conversations, I'm curious how teams are checking the actual responses being sent to customers.Not just whether Fin resolved the conversation but whether the response itself could create a problem.For exampl

3 hours ago

William21New Participant

Helpdesk

Marketo integration not working

Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav

201

13 hours ago

Lauren GildeaNew Participant

Data

Support setting Date & Time conversation data attributes via macros

Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro

17 hours ago

ParveshConnector

Omnichannel

How are you monitoring customer conversations for mistakes before they become costly?

Hey everyone 👋I'm curious how Intercom teams are handling something that seems to get harder as support volume grows.How do you currently make sure that every message sent to a customer is safe and accurate whether it's written by a human agent or Fi

1 day ago

RemyNew Participant

Revert Inbox Sorting ChangeSubmitted

Please revert the recent change made to the sorting UX in the Inbox. Previously, we were able to sort Open conversations by Ascending based on Last Activity, and sort Closed conversations by Descending based on Last Activity. This makes sense as it a

281

1 day ago

Earnest Research AdministratorNew Participant

Please support Sendspark for embedding videosSubmitted

Got it — you’re looking to embed SendSpark videos into webpages/articles.Right now, our editor only supports embedding videos from specific providers. The supported options include:YouTube Vimeo Wistia Loom StreamIO Brightcove Synthesia JW PlayerSend

150

1 day ago

Emmanuel LatorreNew Participant

Track which conversations or tickets had an article sent and which oneSubmitted

Track which conversations or tickets had an article sent and which oneReport on articles sent as well as individual tickets for QA purposes

160

1 day ago

Emmanuel LatorreNew Participant

Add detailed Knowledgebase Article View ReportingSubmitted

Add detailed reporting for article views:Which users viewed which articles and during a specific range Same data above by company Track internal and help center views Show views also aggregated by collection and subcollection

220

1 day ago

Cole McCordNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Airia

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

572

1 day ago

William21New Participant

Helpdesk

Marketo integration not working

201

13 hours ago

Lauren GildeaNew Participant

Data

Support setting Date & Time conversation data attributes via macros

17 hours ago

Cole McCordNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Airia

572

1 day ago

Lorena VigilNew Participant

Apps & Integrations

Salesforce date field sync issues

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

241

2 days ago

בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1451

2 days ago

Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

371

3 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

200

3 days ago

Marie GouilliardConnector

Ask the Intercom Team about Fin

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

872

3 days ago

MsfteDADNew Participant

Reporting

Screen reader does not announce name for iframe present on YouTube video in windows.

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

881

4 days ago

MsfteDADNew Participant

Reporting

Screen reader is not announcing the 'Did this answer your question?' label for the feedback controls in windows.

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7271)Browser: Edge (Version 143.0.3650.75)Screen Reader: NVDA (2025.3.2), JAWS (2025.2508.120). NarratorURL: https://www.intercom.com/help/en/articles/9639255-getting-started-with-intercom

731

4 days ago