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Run your bank as one.

Your customers, employees, and AI agents shouldn't work in silos.
The Banking OS brings customer lifecycle and operational work into one place - same truth, same rules, one operating system.

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Trusted by 120+ leading banks
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"Backbase's retail banking focus makes the difference. They understand the discipline, the constraints, the trust requirements. That expertise lets us modernize our retail operations confidently while delivering the faster, more intuitive digital experience customers demand." Delfin Jay M. Sabido, SVP & Chief Innovation and Transformation Officer, Chinabank
"We're onboarding 10X more customers and processing 6 million transactions a month."
"ATLAS is more than a digital bank. It is a bold reimagination of Islamic finance for the modern era, built around the values, lifestyles, and aspirations of our customers. It reflects our commitment to leading the next era of Islamic banking that is digital, inclusive, and purpose-driven. Our collaboration with Backbase has played a key role in enabling us to deliver an experience that is seamless, secure, and rooted in faith." Khairul Kamarudin, President & CEO, Bank Muamalat
"We chose Backbase not only for their client-focused philosophy and approach, but also the platform's flexibility and functionality, which are vital for realizing our long-term strategic goals. The platform's modern architecture will help fuel our digital transformation needs now and into the future." Colby Mangers, SVP & Head of Digital Innovation and Transformation, EverBank
"This partnership with Backbase marks a significant step in our digital transformation strategy. We are constantly committed to providing our clients with innovative banking solutions, offering them a personalized experience tailored to their needs. This new collaboration will allow us to further facilitate access to both modern and inclusive banking services." Driss Bennouna, Deputy Managing Director, CIH BANK
"We are always aiming to serve our members today, with an eye to the changes tomorrow may bring. Partnering with Backbase allows Blue to discover pathways to our member’s possibilities and gives us the power to adapt and grow quickly." Stephanie Teubner, President and Chief Executive Officer at Blue Federal Credit Union
"Backbase gives us something banks rarely get: speed without losing control. The platform evolves with us, the architecture is built for continuous innovation, and they invest heavily in R&D to stay ahead. We're not ripping and replacing every few years. We're building on a foundation that grows with our customers." Abdullah Alwabel, Head of Group Digital Banking & Innovation at BSF
"Backbase gave us exactly what we needed: control, flexibility, and a foundation we can trust to scale. We can build what we want, when we need it, without worrying about outgrowing the platform." Shameer Patel, Director of Retail & Business Banking, I&M Bank
"Backbase gave us the confidence to move at speed when we needed it most. The platform is robust out of the box, and flexible enough for us to tailor it to our business. That combination is critical for delivering on both our deadline and our long-term vision." Jonathon White, Head of Digital Delivery, Evelyn Partners
"In 2026, the name of the game is knowing your customer in a personalized manner. AI will be foundational. Googleand Apple are coming - these tech giants have data at their core. Banks have a lifetime of financial engagement activity to leverage. That's where we can differentiate." Mark Bantigue, Project Initiation Head at BDO Unibank
"Our vision is to become the leading digital bank in Albania, and this transformative partnership with Backbase is the cornerstone of that strategy. We're embarking on an ambitious growth journey to triple our digital customer base, and Backbase's Engagement Banking Platform gives us the technological foundation and flexibility we need to scale rapidly while delivering the innovative, customer-centric banking experiences that will drive our expansion. This represents more than a technology upgrade – it's about fundamentally transforming banking in Albania and setting new standards for the region." Dritan Mustafa, CEO, Tirana Bank
"DSK Bank decided to embark on a digital transformation that emphasizes both 'digital' and 'transformation' to the same extent. We would like to use the shift in customer expectations to reconfigure our products and processes around the customer needs, irrespective of the preferred channel of the customer. We believe that the Backbase Engagement Platform will enable us to provide the same great experience for all clients." Tamas Hak-Kovacs, CEO, DSK Bank
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UNIFIED BANKING SUITE

Customer engagement and banking operations, unified.

Customer Engagement

Own the customer lifecycle

Acquisition, onboarding, origination, servicing, cross-sell, retention - every customer interaction orchestrated end to end.

Digital banking, conversational banking, and front-office workspaces work together in a shared context so customers never repeat themselves, and employees never fly blind.

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Online &
Mobile App

Daily banking that earns the next conversation.

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Conversational
Banking

Serve more customers, resolve more requests, without adding headcount.

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Onboarding &
Origination

From application to funding, without the friction.

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Customer Lifetime
Orchestrator

Turn every customer into a growing relationship.

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Despite doubling our customer base to over 600,000 - our Net Promoter Score has stayed above 75. Even as volumes grew, we managed to maintain the same high standard of customer experience.

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GM, Personal and Business at I&M Bank
Shameer Patel
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It can be such hard work to make big changes. We knew we had to stay focused on the goal to deliver members a more seamless, uniform way for them to manage their money. The state-of-the art solutions, agile way of working and level of experience we got with Backbase has set us up to be able to provide that to members for years to come.

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Chief Technology & Operations Officer for WSECU
Ben Morales
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Backbase provides the ideal balance of out-of-the-box functionality and customization options.

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Chief Digital Officer at Techcombank
Pranav Seth
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Banking Operations

Automate the work between systems

Customer operations, disputes, payments, lending - the high-volume, exception-heavy operational work is where most cost-to-serve sits.

The Banking OS coordinates cases, decisions, and evidence across systems so AI agents and employees resolve faster, with full auditability.

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Customer
Operations

KYC, due diligence, and service requests resolved end to end - without toggling between five systems.

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Payments
Operations

Exceptions detected, classified, and resolved before they become a backlog.

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Disputes
Operations

One case from filing to resolution, coordinated across every system involved.

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Lending
Operations

From application to disbursement, with every document, decision, and check in one place.

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Questions

Frequently Asked Questions

What's the difference between Customer Engagement and Banking Operations?
Can I start with one domain and expand to the other?
How do the two domains share data and context?
What does a typical deployment look like?
Do I need to replace my core banking system?
How does Backbase handle solutions my bank already has partially covered?

See the Banking OS in action.

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