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Enterprise Strategy & Performance Knowledge Graph

Operationalizing strategy in the enterprise.
Strategy Execution · System of Record
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Contains
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Strategy Level

4 objects

Strategies

Strategy Level
Definition

The strategic ambitions of the organization that define where and how it will win in the long range and the choices and bets it has made to do so.

!Break Downs2 common failure modes
  • Too few people understand how to contribute.
  • It lacks clarity on choices and trade-offs so the organization doesn't concentrate resources where they have the greatest gain.

Pillars

Strategy Level
Definition

The major elements or prongs of a Strategy to win in a domain; describe specific intent and expected long range outcomes.

!Break Downs2 common failure modes
  • The pillars don't exist, so the strategy is too generic.
  • Pillars at one level of strategy don't align to — or fail to drive — higher-level strategic outcomes.

Objectives

Strategy Level
Definition

A means of translating long-range strategy into the focal points and desired progress in the near term, typically a quarter or half year.

Established at the leadership level and locally by teams to create clarity and focus in the near term to achieve the long-term strategy of the organization.

!Break Downs2 common failure modes
  • They don't have, or lose, their connection to the strategy.
  • Only the team at the top knows or understands the objectives.

Financials

Strategy Level
Definition

The level and type of investment for an objective or initiative, and the costs to date to achieve objectives, results, and strategy pillars.

!Break Downs2 common failure modes
  • Difficult to compare the strategic and financial merits of objectives and initiatives competing for limited resources.
  • Inconsistent business case definition that is often unmeasurable, so it's easy to track spending but not the outcomes of the spend.

Execution

4 objects

Key Results

Execution
Definition

The near-term measurable outcomes expected for a given objective. Typically adjusted quarterly to reflect internal and external change and find the best path to long-term strategy achievement.

!Break Downs2 common failure modes
  • They are non-specific, so achievement is a matter of opinion and they can't be used to make operational choices and trade-offs that would concentrate resources in one area over another.
  • They are lagging measures and/or seldom measured in the quarter, so teams and efforts drift from intended results to dynamics and fires in any given week; the organization or team has no time to recover in the time period.

Initiatives

Execution
Definition

A long-running collection of investments and workstreams to execute on company or group strategies and objectives.

!Break Downs1 common failure mode
  • Managed in slides over a long horizon with limited facts and data on workstreams, actual key results achieved, financial performance, and impact on the objectives and strategies they intend to achieve; it's arduous or impossible to assess progress with any integrity.

Workstreams

Execution
Definition

A project or body of work items that are owned by various Individuals on the team. The work to be done to achieve results, objectives, strategic intent, and operational responsibilities.

!Break Downs2 common failure modes
  • New actions are added in the same time box without trading off or out existing ones — because the intended results and financials are unclear, the operating cadence is too slow to timely address changing needs, or hard conversations and trade-offs are avoided.
  • The teams doing the actions don't know the intended outcomes, so all actions appear of equal merit, there are too many priorities, and the team doesn't know how to choose.

Actions

Execution
Definition

A single work item or task to be done, usually in the context of a project or key result a team and individual are working toward.

!Break Downs1 common failure mode
  • Not completed on time or to quality.

People & Skills

3 objects

Teams

People & Skills
Definition

A group of individuals working collectively based on skills, capabilities, and company objectives and strategy.

!Break Downs2 common failure modes
  • They don't know the objectives or results they should achieve in a given time period, and therefore don't know how to prioritize their actions.
  • Individuals on the team aren't performing at the expected level, so the team is unable to achieve its intended results.

Managers

People & Skills
Definition

Individual responsible for ensuring the Individuals on the team know its objectives and how they drive company objectives, focusing effort on key result achievement, and giving coaching and encouragement to Individuals on the team.

!Break Downs3 common failure modes
  • They don't clarify objectives and intended results for the team, so individuals don't know the intent of their work and can't make independent decisions on priorities.
  • They don't follow through on objectives and key results once set, so the team drifts and reacts to day-to-day dynamics.
  • They don't have difficult conversations with individuals whose actions and effort fall short of the results needed for the team.

Individuals

People & Skills
Definition

Employees of the organization who have skills, impact, and contribution to the company's strategy, objectives, and results.

!Break Downs3 common failure modes
  • Don't know what results and actions they're responsible for or the purpose of their work — and therefore lack autonomy, agency, and urgency.
  • Lack the skills for the work and results they're responsible for.
  • Don't have confidence in the strategy of the organization or the direction of their manager — usually because neither are clear or persistent.

Performance

4 objects

Skills

Performance
Definition

An individual's capabilities in a given trade, domain, function, or practice — and the level of expertise they have.

!Break Downs4 common failure modes
  • Skills don't support the strategic ambitions of the organization.
  • It's impossible to assess skills versus current strategy pillars and objectives.
  • Skills are captured based on what individuals declare or classes they took, rather than skills they've demonstrated in the work and results they've delivered.
  • People making learning, development, and capacity allocation decisions don't know the gaps between current skills and strategic intent.

Individual Performance

Performance
Definition

How an individual contributes to team and company objectives versus expectations for impact — and how they participate in team and inter-team dynamics and shared efforts versus the culture expectations and norms of the organization.

Skills are demonstrated through an Individual's work and results, and are assessed periodically in the operating cadence.

!Break Downs3 common failure modes
  • Individuals don't know their responsibilities and the results they impact, and can't take direct ownership or agency in that achievement.
  • Individuals lack the skills or have personal dynamics that make it difficult to deliver on expectations.
  • Performance is assessed based on recent memory and individual goals that are misaligned with evolving team objectives, key results, and priorities.

Scorecards

Performance
Definition

A view of group or team performance across various key results, looking at the target set and progress achieved at a point in time.

Used in the operating cadence to highlight where people and results are off track and need concentrated effort or change in course.

!Break Downs2 common failure modes
  • Arduous to prepare.
  • Stale when reviewed, so they give a false picture and degrade decision making.

Biz Reviews

Performance
Definition

A view of group or team performance at a point in time across initiatives, objectives, key results, and workstreams.

Used to ensure cross-functional coherence, alignment, and progress toward group or company objectives.

!Break Downs2 common failure modes
  • Arduous to prepare.
  • Stale when reviewed, so they give a false picture and degrade decision making.

Operating Cadence

1 object

Operating Cadence

Operating Cadence
Definition

The operational rhythm of the business to propel it to its strategic ambitions with the right focus, speed, and decision points; it is designed to prompt course adjustment at the optimal time and ensure the connection of teams, individuals, and actions to strategy in practice — not just in principle.

The cycle includes an annual refresh of long-range strategy, annual and semi-annual setting of near-term objectives and key results, quarterly and monthly assessment of performance on key results and workstreams across functions, semi-annual or quarterly assessment of individual's performance and contribution to team objectives and skill building, addressing progress and learnings within a given team on a weekly basis, and weekly 1-on-1s with managers and Individuals to discuss actions and key results that need attention or encouragement.

!Break Downs3 common failure modes
  • The cadence becomes habitual meetings rather than intentional effort to align, drive, and achieve the strategic ambitions of the organization — it lost the plot.
  • The cadence is much slower than the internal and external rate of change, so it doesn't enable strategy-aligned choices and performance at the speed needed to achieve the long-term win the organization desires.
  • The operating cadence is labor- and slide-driven, so latency and overhead prevent it from being high-functioning or high-speed.