Refund Policy
Scope of this policy
What this policy covers and what kinds of purchases it is meant to address.
This Refund Policy applies to paid Shipstry launch purchases, including paid plan purchases, plan upgrades, and featured placement where payment is required.
Harbor is the free submission path, so there is nothing to refund for standard Harbor use itself. This policy is mainly about paid launch benefits.
How refunds are evaluated
Refunds are not automatic. They depend on whether the purchased launch benefit has already been consumed.
Because Shipstry launch purchases can include review priority, launch scheduling, and featured placement, refund eligibility depends on what has already happened in the workflow.
In general, the earlier you contact us, the more likely it is that a refund request can still be evaluated under this policy.
Usually eligible for refund
These are the main situations where a refund request can still be considered under the policy.
- Your product has not been reviewed yet
- Your product was rejected during review
- Featured placement has not started
Usually not eligible for refund
Once the core paid launch benefit has already started, refunds are generally no longer available.
- Your product has been approved and published
- Featured placement period has begun
Plan upgrades and later purchases
How the policy applies when you buy more visibility or move to a higher plan later.
If you upgrade a product or purchase additional featured placement later, refund eligibility is evaluated in relation to that specific paid benefit, not the entire lifetime of the product on Shipstry.
For example, once a newly purchased featured period has already started, that featured placement is generally no longer refundable even if the product itself remains live after it ends.
How to request a refund
What to send so the team can review the request quickly.
Contact us at hi@shipstry.com with your order details and a short explanation of the request. If relevant, include the product name, the plan or featured purchase involved, and whether the product has already been reviewed or published.
We review refund requests manually because eligibility depends on the actual launch state of the purchase.
Processing time
What to expect after a refund is approved.
If a refund is approved, we aim to process it within 5 to 7 business days. Actual timing can still depend on the payment provider and the original payment method.
Questions about this policy
Where to go if your situation is unclear before or after purchase.
If you are unsure whether a purchase is likely to be refundable, or if you need help understanding how this policy applies to your launch, contact us at hi@shipstry.com before or after purchase.
