Znuny GmbH - Open-Source Help Desk

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

An FAQ module to manage FAQs and also used as knowledge base.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

Znuny code quality checker.

Icinga2/Nagios plugin for monitoring Znuny via its HealthStatus webservice

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.