Describe the bug
Downloading connector templates from the Marketplace fails when the customer environment blocks outbound access to raw.githubusercontent.com.
The Marketplace can be reachable and connector listings can load, but the connector download fails because many connector and blueprint resources are hosted on GitHub's raw-content endpoint.
Steps to reproduce
- Download Desktop Modeler.
- Configure outbound network restrictions that block
raw.githubusercontent.com.
- Open Modeler
- Download of element templates fails. Same for c8ctl.
Expected behavior
The connector download should either:
- Succeed through a supported Camunda endpoint or configurable proxy/mirror, or
- Fail with a clear, actionable error identifying the required endpoint and the network configuration needed.
Actual behavior
The connector template download fails, even though the Marketplace itself may be accessible. Depending on the flow, users may see a generic upload/download or offline error without being told that the raw GitHub endpoint is blocked.
Impact
Self-Managed installations with restrictive outbound network policies cannot reliably install connector templates from the Marketplace. This particularly affects installations where Marketplace access is allowlisted but the underlying connector resource host is not.
Suggested direction
Consider one or more of the following:
- Proxy connector and blueprint resources through a Camunda-controlled endpoint or a proper artifact repository (eg. npm or artifactory, generally things that might be mirrored)
- Make the connector resource base URL configurable for Self-Managed deployments.
- ...
Related support tickets
Environment
- Product: Desktop Modeler, c8ctl
- Component:Marketplace connector templates
- Network: Restricted outbound access
- Affected resource host:
raw.githubusercontent.com
Describe the bug
Downloading connector templates from the Marketplace fails when the customer environment blocks outbound access to
raw.githubusercontent.com.The Marketplace can be reachable and connector listings can load, but the connector download fails because many connector and blueprint resources are hosted on GitHub's raw-content endpoint.
Steps to reproduce
raw.githubusercontent.com.Expected behavior
The connector download should either:
Actual behavior
The connector template download fails, even though the Marketplace itself may be accessible. Depending on the flow, users may see a generic upload/download or offline error without being told that the raw GitHub endpoint is blocked.
Impact
Self-Managed installations with restrictive outbound network policies cannot reliably install connector templates from the Marketplace. This particularly affects installations where Marketplace access is allowlisted but the underlying connector resource host is not.
Suggested direction
Consider one or more of the following:
Related support tickets
Environment
raw.githubusercontent.com