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CloudTalk gives engineering teams a REST API to automate call center operations — managing calls, contacts, agents, numbers, SMS, campaigns, and AI-powered conversation intelligence. This documentation covers everything you need to integrate with CloudTalk API v1.7.

Introduction

Overview of the CloudTalk API, its capabilities, and how it works.

Quickstart

Make your first API call in under 5 minutes.

Authentication

Set up HTTP Basic Auth with your API keys.

API Reference

Full reference for every endpoint, with live playground.

What You Can Build

Call Automation

Trigger outbound calls, fetch call history, download recordings, and access real-time call flow data.

Contact Management

Create and sync contacts, manage tags, notes, activities, and custom attributes.

AI Insights

Pull transcriptions, sentiment analysis, smart notes, topics, and talk-listen ratios from calls.

SMS & WhatsApp

Send SMS and WhatsApp messages programmatically from your CloudTalk numbers.

VoiceAgent

Initiate AI-powered voice agent calls using your configured VoiceAgent IDs.

Explore the API

API Concepts

Learn about response envelopes, pagination, error codes, and rate limiting.