The Intercom helpdesk fits seamlessly into your existing stack
Surface data from Salesforce, HubSpot, and 450+ apps and integrations directly in the inbox, and bring your team over from any helpdesk without losing your content, your history, or a single day of support.
Your tools, already connected
Surface data from your existing tools, give Fin real-time access to your business systems, and share your data with external AI, all without leaving Intercom.
Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, which connects to Salesforce, HubSpot, and more, so every answer draws on the same customer data.
See everything in one view in the inbox — pull in data from tools like Shopify and Stripe alongside the conversation, so agents never have to switch tabs.
Securely share Intercom conversation data with tools like ChatGPT, Claude, and Glean, so your team can uncover insights and power richer analytics wherever they already work.
Every connector, in one directory
Search or browse every CRM, helpdesk, data, and channel connector available for Intercom and Fin today.
Centralize your content for AI and human support
Bring content from your help center, Zendesk, Confluence, Notion, and more into one place, so Fin, Copilot, and your team always work from the same source of truth.
Import your existing Zendesk help center articles directly into Intercom. Categories and links carry over, so nothing breaks and nothing has to be rewritten.
Consolidate articles from your help center, Zendesk, Confluence, Notion, and Guru, no matter where they live today, so nothing is scattered across separate tools.
Every channel and every tool in one place
Manage every customer conversation from one place: email, live chat, phone, SMS, WhatsApp, social media, and more. No context lost, no tool switching.
Make and receive calls, share screens, and route with no-code IVR trees, so phone support lives in the same inbox as every other channel.
Meet customers on the social and messaging apps they already use, with the same context and quality of support as any other channel.
Forward your existing support email, manage multiple domains and brands, and handle every message without leaving the inbox.
Deliver live chat support that's personalized, contextual, and on-brand across your product, app, and website.
450+ apps, ready to connect
Browse the full Intercom App Store to see every integration you can add to your helpdesk, from CRMs to billing tools to custom-built apps.
Teams that made the switch
Since moving our support ticketing from Zendesk to Intercom, we’re not only saving both money and agent time by consolidating to one support platform, but we’re also delivering a faster and more personalized experience to our customers.”
We chose to move off Zendesk and partner with Intercom due to their massive investment in customer and agent experience within the platform, a real focus on agent tools, AI, and content, and the fact that they integrate with all the key technology providers that most businesses use heavily.”
We have customers who come back months or even years later about the same issue. Knowing we can still search and reference those older conversations makes a big difference, and the Intercom implementation team made the migration easy too. They handled all of the data transfer, which was amazing.”
Transparent pricing
The Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.
Integrations & Migration FAQs
Intercom connects to 450+ first- and third-party apps and integrations, including CRMs like Salesforce and HubSpot, dev tools like Jira, Linear, and Asana, and ecommerce and billing tools like Shopify and Stripe, alongside flexible APIs for everything else.
Yes. Intercom surfaces key data from tools like Salesforce, Jira, and HubSpot directly in the conversation, so agents act faster without switching tabs.
Yes. Knowledge Hub syncs and imports support content from external platforms including Zendesk, Guru, Confluence, and Notion, so every source lives in one place and powers Fin and Copilot automatically.
Email, live chat, phone, SMS, WhatsApp, and social media all route into the same inbox, in 45+ languages, so no conversation lives in a separate tool.
There's no single universal timeline; it depends on your data volume and support hours. Our Expert Services team plans a staged cutover and gives you a concrete plan before you commit, rather than a single big-bang switch.
A staged cutover is designed to minimize how long you're paying for and managing two systems in parallel, with Expert Services planning the transition around your team's capacity.
Migrations are planned in stages specifically to avoid a support gap. Expert Services scopes the cutover with your team so coverage continues throughout the switch.
Tickets migrate into tickets and conversations, help center articles migrate with a one-click import, and users import via CSV, so historical content and context carry over rather than starting from zero.
