IT Service Status

Before requesting help, check the IT Service Status page for outages and scheduled maintenance.

IT Service Status
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In Person

Find Us in the Perkins Library Lower Level
Hours:
  • Monday – Thursday:
    10 a.m. – 7 p.m.
  • Fridays:
    8 a.m. – 5 p.m.

📢 Modified Hours for the LINK

Please note the LINK’s upcoming schedule:

• August 11–21: 8:00 AM–5:00 PM, Monday through Friday; closed Saturdays and Sundays
. August 22-23: Noon - 4PM
• August 24–28: Normal business hours
• August 29–30: Noon–4:00 PM
• August 31–September 4: Normal business hours
• September 5–6: Noon–4:00 PM
• September 7: Closed for the Labor Day holiday
• September 8: Normal business hours resume

Thank you for your understanding!

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Chat OR CALL

(919) 684-2200
Hours:
  • Monday – Thursday:
    8 a.m. – 7 p.m.
  • Fridays:
    8 a.m. – 5 p.m.

📢 Modified and Bonus Hours for Phone and Chat Support

Please note our upcoming Phone and Chat Support schedule:

• August 24–28: Normal business hours
• August 31–September 4: Normal business hours
• September 8: Normal business hours resume

Bonus Weekend Hours

  • August 22-23: Noon–4:00 PM
  • August 29–30: Noon–4:00 PM
  • September 5–6: Noon–4:00 PM

We’ll also be at the Wilson Dorm CoLab space on East Campus from August 24–28—the first week of classes—providing in-person assistance from 1:00–5:00 PM.

We look forward to assisting you!

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Help Articles 

Find answers to common questions with step-by-step instructions.

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GradUATE/Professional STUDENT ONELINK Help

Duke graduate/professional school applicants can get help with OneLink, a service that allows sign in to select Duke online systems. 

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ACADEMIC, USER & DEVICE SUPPORT

IT support for academic departments, classroom and research labs, and administrative units across the University.

ACADEMIC, USER & DEVICE SUPPORT (AUDS)
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Health Systems Employees

Duke Health employees should contact Duke Health Technology Systems Service Desk for assistance.

Duke Health Service Portal

Popular Help Articles