@mavcom.my
Economic & commercial regulator for Malaysia’s civil aviation industry.
FlySmart
FlySmart
The Novel Coronavirus (COVID-19) outbreak has caused major flight disruptions to all airlines around the world. Due to the outbreak, airlines are experiencing a high volume of requests which may cause the airline to delay its response to you. Meanwhile, here are some of the Frequently Asked Questions (FAQs) about COVID-19:
MAVCOM’s Functions to be handed by CAAM on 1 August 2025
MAVCOM’s Functions to be handed by CAAM on 1 August 2025
Route Cessation - FlySmart
Route Cessation - FlySmart
Lost, Damaged and Delayed Baggage - FlySmart
Lost, Damaged and Delayed Baggage - FlySmart
Airline On-time Performance (OTP) & Flight Cancellation Results
Airline On-time Performance (OTP) & Flight Cancellation Results
Air Travel Consumer Right
Air Travel Consumer Right
Assisted Travel - FlySmart
Assisted Travel - FlySmart
Lost, Damaged and Delayed Baggage - FlySmart
Lost, Damaged and Delayed Baggage - FlySmart
Valid Travel Document
Valid Travel Document
Valuables You Should Always Keep With You
Valuables You Should Always Keep With You
Download the FlySmart app
Download the FlySmart app
FlySmart Travel Tips
FlySmart Travel Tips
Airline Complaint Resolution Timeframe
Airline Complaint Resolution Timeframe
MAVCOM Advises Consumers Affected by Jetstar Asia’s Cease of Operations to Seek Assistance
MAVCOM Advises Consumers Affected by Jetstar Asia’s Cease of Operations to Seek Assistance
Perlindungan Pengguna Penerbangan Malaysia (MACPC)
Perlindungan Pengguna Penerbangan Malaysia (MACPC)
Makluman Perubahan Status Penerbangan
Makluman Perubahan Status Penerbangan
Kelewatan dan Pembatalan Penerbangan
Kelewatan dan Pembatalan Penerbangan
Peralatan mobiliti rosak atau hiliang semasa penerbangan
Peralatan mobiliti rosak atau hiliang semasa penerbangan
Larangan Menaiki Pesawat
Larangan Menaiki Pesawat
Refunds for Mandatory Charges
Refunds for Mandatory Charges
Airport Performance Dashboard
Airport Performance Dashboard
Airline Performance Dashboard
Airline Performance Dashboard
MAVCOM Consumer Report July to December 2024
MAVCOM Consumer Report July to December 2024
MAVCOM February 2025 Air Passenger Traffic Performance
MAVCOM February 2025 Air Passenger Traffic Performance
MAVCOM's Airports Quality of Service (QoS) Framework
MAVCOM's Airports Quality of Service (QoS) Framework
Consumer Report (January 2024 – June 2024)
Consumer Report (January 2024 – June 2024)
Airline on-time performance (OTP)
Airline on-time performance (OTP)
Check complaint status
Check complaint status
Make a complaint
Make a complaint
Visit MAVCOM's website
Visit MAVCOM's website
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