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Wasted credits, locking up paying accounts from use
u/ZHName
Wasted credits, locking up paying accounts from use
Question

I already reached out to customer service a few times on issues with credits not being reimbursed when Augment Code malfunctions and burns through credits. Their automated system locks up my account with credits I paid for. I have to open tickets to deal with probably ai agents.

Cases:

1)Burns through credits without any tasks created - 80 minutes

2)Burns through credits without anything except READ commands being used

3)Locking up paying customer accounts, enforced payment or ban/suspension

As far as service, AugmentCode operates like new ai companies do - they take the lead not from their exec but from the ai models they employ, thinking that their human judgement is inferior to artificial intelligence. You don't go full ai, you just don't.

-- In the case of charging people for really modest amounts of credits at a high cost, that's not ingenuity, it's Silicon-valley-esque pride. We saw this in the dotcom era. Every company thought their offering was unique. True, right now there are leaders, but it is all being built on a porous floor of open source(we're looking at Qwen, Deepseek and other teams)....

The one thing that can make or break a a company with virtually the same offering as every other new saas ai company? Probably service, the human non-automatable part. But that is what AugmentCode team appears to be doing. Toggle switches for payments, auto bans and restrictions if you don't top up, no reimbursement for malfunctioning robotic equipment....the road to our Minority Report world is paved with over-reliance of machines to do your human judgement/decision making. The question I would have for companies that operate like Suno and AugmentCode, what will you do when you get locked out of your home, car, phone, hard drive, computer, or other device because you didn't 'top off' your credits for usage? Or when you tried reaching out to someone on the customer support line, only to find every company has taken the initiative to become cold, sterile ai-agentic driven walls?

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