HELP CENTER

A help desk that keeps customers happy

A help desk that keeps
customers happy

GitBook has the tools you need to deflect support tickets, improve retention and boost customer satisfaction

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Meet our customers

Help center tools designed for customer success

Cut support tickets with a centralized knowledge hub that has all the information your users need

CENTRALIZED KNOWLEDGE & SEARCH

Build a complete knowledge platform

Combine your product documentation, FAQs and help center on one site, with a single AI-powered search that unlocks knowledge for your users.

AI ASSISTANT

Give every user a personal product expert

The built-in AI Assistant is trained on your help center and can guide them through issues — or open a support ticket for them.

HELP AGENT WIDGET

Embed Assistant into your website or product

Cut the number of people reaching out to your support team with an AI-powered product expert accessible right in your product.

Discover GitBook Assistant

HELP AGENT WIDGET

Embed Assistant into your website or product

Cut the number of people reaching out to your support team with an AI-powered product expert accessible right in your product.

Discover GitBook Assistant

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

Catherine Carney

Senior Manager of Product Operations

Immuta

Read the story

View the docs

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

Catherine Carney

Senior Manager of Product Operations

Immuta

Read the story

View the docs

INTEGRATIONS

Integrate with your existing support tools

Your help center software should work with the tools you already use. Install integrations to sync and share knowledge with support tools like Intercom or kapa.ai.

Explore Integrations

INTEGRATIONS

Integrate with your existing support tools

Your help center software should work with the tools you already use. Install integrations to sync and share knowledge with support tools like Intercom or kapa.ai.

Explore Integrations

An unbeatable user experience out of the box

Give users accurate, up-to-date information — tailored to their personal needs and pain points

GitBook AGENT

A proactive AI support partner

GitBook Agent monitors your help center, proactively suggesting improvements to ensure your users find accurate, up-to-date information every time.

AI OPTIMIZATION

Optimized to appear in AI tools

Every page in GitBook is auto-optimized for AI. So even if your users don’t visit your site, your content is more likely to be cited by ChatGPT, Claude and Google AI Overview.

AI OPTIMIZATION

Optimized to appear in AI tools

Every page in GitBook is auto-optimized for AI. So even if your users don’t visit your site, your content is more likely to be cited by ChatGPT, Claude and Google AI Overview.

ADAPTIVE CONTENT

Intelligent, personalized support

Pass user information to your help desk and it can tailor the experience to individual users, highlighting content that’s relevant to their current tasks.

LOCALIZATION

Built-in, one-click translations

Got customers around the globe? Simply choose a language and watch as GitBook creates localized versions of your help center in a click.

LOCALIZATION

Built-in, one-click translations

Got customers around the globe? Simply choose a language and watch as GitBook creates localized versions of your help center in a click.

“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

Roman Musatkin

Head of Product & Design

Swarmia

Read the story

View the docs

“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

Roman Musatkin

Head of Product & Design

Swarmia

Read the story

View the docs

Keep your team as happy as your customers

Give your support team powerful tools that help them do great work — and track that success

VISUAL EDITOR

A best-in-class editing experience

Meet the visual editor so good even developers prefer it. With reviews, merge rules and built-in AI linting tools to correct and polish your content.

SITE THEMES

Build a branded help center

With GitBook you can customize logos, fonts, colors and much more. So your help center feels like an extension of your product, not just an add-on.

SITE THEMES

Build a branded help center

With GitBook you can customize logos, fonts, colors and much more. So your help center feels like an extension of your product, not just an add-on.

USER FEEDBACK

Get feedback direct from the source

Built-in feedback tools let users flag pages that need more work. They can even leave written feedback to tell you precisely how to improve it.

ANALYTICS

Track your help desk’s effectiveness

Included analytics tools go beyond just page views and link clicks — they also tell you what users are searching, asking the AI Assistant, and more.

ANALYTICS

Track your help desk’s effectiveness

Included analytics tools go beyond just page views and link clicks — they also tell you what users are searching, asking the AI Assistant, and more.

Build knowledge that never stands still

Join the thousands of teams using GitBook and create documentation that evolves alongside your product

Start for free

Talk to us

Build knowledge that never stands still

Join the thousands of teams using GitBook and create documentation that evolves alongside your product

Start for free

Talk to us

Build knowledge that never stands still

Join the thousands of teams using GitBook and create documentation that evolves alongside your product

Start for free

Talk to us

Build knowledge that never stands still

Join the thousands of teams using GitBook and create documentation that evolves alongside your product

Start for free

Talk to us

Meet our customers

Documentation

GitBook product docs

GitBook developer docs

GitBook guides

Company

About

Careers

Contact and support

Privacy statement

Solutions

Published docs

API docs

Help centers

Internal knowledge base

Open Source

Enterprise

Switch to GitBook

Buy vs build

Pricing

Industries

Fintech

Key features

Git Sync

Editor

GitBook AI

GitBook Agent

GitBook Assistant

Authenticated access

Integrations

Resources

Customers

Blog

Videos

Events

Help center

Changelog

Status

Security and compliance

Newsletter

440 N Barranca Ave #7171, Covina, CA 91723, USA. EIN: 320502699

Documentation

GitBook product docs

GitBook developer docs

GitBook guides

Company

About

Careers

Contact and support

Privacy statement

Solutions

Published docs

API docs

Help centers

Internal knowledge base

Open Source

Enterprise

Switch to GitBook

Buy vs build

Pricing

Industries

Fintech

Key features

Git Sync

Editor

GitBook AI

GitBook Agent

GitBook Assistant

Authenticated access

Integrations

Resources

Customers

Blog

Videos

Events

Help center

Changelog

Status

Security and compliance

Newsletter

440 N Barranca Ave #7171, Covina, CA 91723, USA. EIN: 320502699

A help desk that keeps customers happy

A help desk that keepscustomers happy

Help center tools designed for customer success

Build a complete knowledge platform

Give every user a personal product expert

Embed Assistant into your website or product

Embed Assistant into your website or product

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

“If we create good documentation with GitBook, and customers can use it effectively, they won’t need to call support. And that’s a massive time and cost saving.”

Integrate with your existing support tools

Integrate with your existing support tools

An unbeatable user experience out of the box

A proactive AI support partner

Optimized to appear in AI tools

Optimized to appear in AI tools

Intelligent, personalized support

Built-in, one-click translations

Built-in, one-click translations

“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

“The build quality is really the number one thing for us. I wanted the documentation to feel like an extension of a product and not just an extra thing. GitBook does that really well.”

Keep your team as happy as your customers

A best-in-class editing experience

Build a branded help center

Build a branded help center

Get feedback direct from the source

Track your help desk’s effectiveness

Track your help desk’s effectiveness

Build knowledge that never stands still

Build knowledge that never stands still

Build knowledge that never stands still

Build knowledge that never stands still

A help desk that keeps
customers happy