Userplane

Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can quickly understand and resolve support issues faster.

• Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Let customers show you exactly what they're seeing.
• Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues.
• Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link.
• Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers.
• Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance

Userplane.io makes ticket resolution faster for your customers, agents, and engineers.