Issue with Woo translation

Resolved mstudioeu
(@mstudioeu)

1 year, 6 months ago

Hi, I’m having an issue with one string in the profile/edit-address page.

I have the option to change my billing address in my account page in the address tab. But the string “add a billing address” isn’t correct – “Add адрес за фактуриране”. As you can see, there are 2 languages for that string- “add” and “адрес за фактуриране”. Can you please help and tell where I can find that string? I disabled all plugins and changed my theme to the default one and the issue is still there and it’s coming from the WooCommerce plugin. I’d appreciate any help from you guys!

Screenshot:

Viewing 12 replies - 1 through 12 (of 12 total)

ckadenge (woo-hc)
(@ckadenge)

1 year, 5 months ago

Hi @mstudioeu,

Thank you for reaching out.

I understand you’re facing issues with your checkout page translations, as some strings are not translating as expected.

As a first step, could you please help confirm the plugin you’re using to translate your store and its version? Also include the WooCommerce version you’re using so that we can try to replicate this from our end.

On the other-hand, have you already tried reaching out to your translation plugin support team for further assistance with this? If not, please try reaching out to them, as they stand a better chance at helping out with the issues you’re facing.

Looking forward to your reply.

Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago

Hi,

Yes, I’m using the latest Woo version and the latest translation package provided by WooCommerce. I’m not able to translate one string though. Actually, the string is almost translated as you can see in the screenshot below. Can you please help me to translate that string?

“Add billing address” is the string that I’m trying to translate from this page -> my-account/edit-address/ Please check the screenshot attached.

Also, I have one more question. I have 2 po files for my language – Bulgarian. My question is: Can I leave the original po file provided by WooCommerce, edit and translate the strings and make sure that it will not be overwritten after the next plugin/translation update?

Please check the screenshot attached:

It’s not related to the Loco Translate plug-in because I’m using your po/pot files and that string looks weird – it has 2 languages into it.
Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago
I can confirm that the issue is related to your translation package.

Steps to reproduce it:
1. Create a fresh installation and change the website language to Bulgarian;
2. Install WooCommerce and download the Bulgarian translation package;
3. Go to this page and check if that string is fully translated: domain.com/moyat-profil/edit-address/
Here is a screenshot of a fresh installation with the latest WooCommerce version
Zee
(@doublezed2)

1 year, 5 months ago

Hello mstudioeu,

Thank you for your reply.

Could you please share a screenshot of the Site Language?
I want to choose the same Bulgarian language as you have but I cannot seem to find it.

Once I have the correct language I will try to reproduce the issue on my test site and check if this is a bug or something else.

Looking forward to your response. 🙂
Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago
Hey again,

Sorry – it’s Български.
- This reply was modified 1 year, 5 months ago by mstudioeu.
Zee
(@doublezed2)

1 year, 5 months ago

Hello mstudioeu,

Thank you for your reply.

I switched my site to Bulgarian and noticed the same untranslated text.

After reviewing the translation progress at WordPress Translation, I noticed that it is only 56% complete, which explains the untranslated text you’re seeing.

Since translations rely on community contributions, we would greatly appreciate it if you could help by contributing to the translation, so all Bulgarian users can benefit from a fully translated WooCommerce experience.

Please let me know if you have any other questions. 🙂

Have a great day!

Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago

Hey again,

I am afraid this is not the issue – that the text is not translated. The issue is I can’t find the string. Can you please tell me where exactly I can find that string so I can translate it on my end?

Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago

Any update here, please?

ckadenge (woo-hc)
(@ckadenge)

1 year, 5 months ago

Hi @mstudioeu,

Sorry for the delay in getting back to you.

I understand you’re having trouble finding the string ‘Add Billing Address’ from the Loco translate plugin. I tried searching for a similar string using the TT4 theme and could only find the Billing Address and not ‘Add Billing Address’.https://snipboard.io/voTmBX.jpg

In that case, could you try switching to TT4 from your end and see if the issue with “Add адрес за фактуриране” would still appear? This way, we can be able to try and investigate further about the issue.

Looking forward to your reply.

Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago

Hey again,

Yes, I can reproduce the this even on TT4. This string is coming from WooCommerce, but I can’t find it. Yes, that’s correct that there’s no “add billing address” string, but still it’s weird that this “add” can’t be translated.

Thank you in advance for further investigating this for us.
Plugin Contributor Karol Manijak
(@karolmanijak)

1 year, 5 months ago
Hi @mstudioeu,

I checked in the code and this item is combination of two translated strings:
- first there’s “Billing address” and “Shipping address” (in here)
- then there’s “Add %s” and “Edit %s” where the %s is replaced with the above (in here)
Seeing “Add адрес за фактуриране” means the “Billing address” has Bulgarian translation (here) but the “Add %s” translation is missing in here. It was apparently rejected so feel free to apply a better version!

Hope that helps, thanks!
Thread Starter mstudioeu
(@mstudioeu)

1 year, 5 months ago

Thank you so much! That’s exactly what I was looking for. Take care, Karol!