Hey @binnybabu
I am glad to help, when you mention Cpanel email, you mean your hosting provider SMTP configuration?
If that is the case, it is critical to make sure you have the right credentials. When you get a chance, please double-check the password you’re using with the SMTP connection to be sure it’s correct.
In case it helps, please check out our step-by-step guide on setting this up here: https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/
The SMTP host provider will be able to provide the following details that you can then use when connecting the mailer’s SMTP server.
- SMTP Host: The outgoing server listed in your email provider’s SMTP settings.
- Encryption: The type of encryption used for the SMTP connection (TLS, SSL, or none).
- SMTP Port: The port your provider uses for SMTP connections.
- Authentication: Turns authentication on or off. Most providers require it to be on.
- SMTP Username: Your email address.
- SMTP Password: You may need to generate an app password for your account depending on the host.
You can then test your server credentials in an isolated environment to discard/confirm any issues local to your site. A tool like this https://smtpserver.com/smtptest would do the job.
If this doesn’t resolve the issue, you can contact your email hosting provider and share the issues with them.
Now, about Brevo
Please make sure your Brevo transactional mail platform is active, if it is disabled, you can see the warning at the bottom of the screen: Like this.
Please keep me posted.
Hi Jaime,
Thanks for your help!
However, I redid it to make sure that the configurations are done right.
Still it is the same! I see that WP Mail is sending the email successfully but I am not receiving it. I tried to test with your suggested tool https://smtpserver.com/smtptest and that was successful too. Please see the screenshot: https://www.awesomescreenshot.com/image/58670582?key=7432f8262b2bb5a6cf847ca41e35aaf0
But I am not receiving the email. I tried keeping multiple emails as the recipient still I got no emails in any of the emails. Checked spam and all the other folders too.
Hey @binnybabu
Thanks for sharing your results.
It seems you have some deliverability issues, as your emails are going out fine. I took the domain visible in your screenshot and ran it through a blacklist checker, here is the result. As you can see, your site IP is blacklisted, you can try reaching out to your hosting company and see if they can change the IP address for you. Or you can try checking the blacklist delisting options. UCEPROTECT normally will delist you after a few days with no spam complaints, though.
Please also check your email deliverability score here: https://www.mail-tester.com/ (send a test email from WP Mail SMTP > Tools to the email address provided by the tool). And you’ll get a report with issues and ways to improve.
I hope this helps.
