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Support Center

Technical Support

Where can I find technical support resources?

  • Technical Notes

    Review supplementary documentation on specific coding issues in the iOS, OS X, and Safari developer libraries.

  • Technical Q&As

    Get answers to common coding questions in the iOS, OS X, and Safari developer libraries.

  • Apple Developer Forums

    Post questions and discuss a variety of topics with other developers and Apple engineers in the Apple Developer Forums.

  • Technical Support Incident (TSI)

    A Technical Support Incident allows developer program members to request code-level support. Your incident will be assigned to a Developer Technical Support engineer who can help you troubleshoot your code, direct you to additional technical resources, or provide workarounds that will fast-track your development. To learn how to submit a TSI, read the FAQs below.

Who can submit a TSI?

Members of the iOS Developer Program, iOS Developer Enterprise Program, Mac Developer Program, and Safari Developer Program with an available TSI in their account may submit a technical support request. To view your available TSIs, go to the Programs & Add-ons tab in Member Center.

MFi Program members with an available TSI in their account may also submit a technical support request. However, please note that TSI management through Member Center is not available.

When should I submit a TSI?

Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have a code-level question that relates to developing iOS apps, Mac apps, Safari extensions, or MFi accessories.

Before you request technical support, be sure to visit the Apple Developer Forums to see if other developers have discussed and resolved the issue you are experiencing. You can also find a wealth of information in the iOS, Mac, and Safari Developer Libraries.

What should I do prior to submitting a TSI for my iOS app or Mac app?

  • Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.
  • Attach and symbolicate any crash logs that you have in regards to your question. (Read how to acquire and symbolicate crash logs in Technical Note 2151: Understanding and Analyzing iPhone OS Application Crash Reports.)
  • Attach any console output containing errors or exceptions when building or running your application.
  • Abstract the issue into a sample Xcode project, if possible. This includes forming abstracted classes and resources into a sample Xcode project.
  • Provide clear and concise steps to reproduce the issue, if applicable.

How do I submit a TSI?

Members of the iOS Developer Program, iOS Developer Enterprise Program, Mac Developer Program, and Safari Developer Program may submit TSIs from Member Center. MFi Program members may submit TSIs here.
Please follow the guidelines below.

  • Submit only one support issue (a single, discrete problem) per request.
  • Ensure your description is as clear as possible, including actions you’ve already taken to solve the problem and any extra conditions to consider (e.g. only fails on specific hardware, only interested in the education market, etc.)

Once you receive your Follow-Up Number from Developer Technical Support, please reply with the following items as applicable.

  • Symbolicated Crash Logs (for crashes/bugs) Learn more
  • App Review Rejection Letter (and any associated attachments), if applicable
  • Screenshots (showing error messages)
  • Sample Xcode project or source code
  • Console output (containing errors or exceptions).
  • Configuration/System Profiler file

Code-level support from Developer Technical Support (DTS) engineers is delivered via email in English. DTS engineers typically respond to your request within three (3) business days.

Where can I see how many TSIs I have and the history of my technical support requests?

View your available TSIs and your history of technical support requests by signing in to Member Center. Click on the Programs & Add-ons tab, then click Technical Support from the side navigation menu.

This feature is not available for MFi Program members.

How many TSIs are included with my Developer Program?

  • iOS Developer Program, iOS Developer Enterprise Program, and Mac Developer Program

    Included with each enrollment are two (2) Technical Support Incidents per membership year. Additional TSIs are available for purchase.

  • Safari Developer Program

    TSIs are available for purchase in either a 2-Pack for $99 USD or 5-Pack for $249 USD. Safari Developer Program members may purchase TSIs in Member Center under the Programs & Add-ons tab.

  • MFi Program

    Included with each enrollment are eight (8) Technical Support Incidents per membership year.

How do I purchase additional TSIs?

Additional TSIs are available for Apple Developer Program members to purchase in either a 2-Pack for $99 USD or 5-Pack for $249 USD. They can be purchased from Member Center under the Programs & Add-ons tab.

Can I submit a TSI to get help with Apple pre-release or beta software?

No. However, members of the iOS Developer Program and Mac Developer Program can post questions and find answers related to pre-release software in the Apple Developer Forums.

Where can I get customer support for Apple products or software?

If you’ve purchased an Apple product or software and are experiencing issues, Apple’s Support Site provides software updates and utilities, technical support, and product information.

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